Application Support Analyst

Application Support Engineer:

About Trailstone

Trailstone is a global energy and technology company, operating at the intersection of renewable and conventional power. We trade energy in global markets, and we provide a best-in-class service to manage the inherent intermittency of renewable power generation across the short, medium and long term.

As an energy trader, we buy and sell electricity and gas which is physically delivered on the grids, and we leverage our physical market knowledge to trade financial commodities.

As a provider of renewable energy management services, we take on the complexity of managing renewable power across different countries so that our customers can focus on their core mission of investment and growth. Trailstone offers an efficient, fully automated front-to-back renewable power management platform underpinned by our long-standing market experience, proprietary technology, data analytics and meteorology.

 

About the Role

As an Application Support Engineer you will provide comprehensive front-line support of all applications related to business operations ensuring best practice is applied to system support, upgrades, testing and procedures. This will involve Level 1 and Level 2 support, in addition to occasional project work.

The role is required to work on a shift Rota which includes working weekends, bank holidays, and nights. Currently we are in a strong growth phase and are working on building a world class product to help us scale and bring renewables to many more power markets in the world, while trading many more smaller electricity assets. If you are interested in contributing to the success of this platform keep on reading!

Responsibilities:

· Diagnose, troubleshoot and resolve all system issues including custom inhouse software and vendor solutions.

· Effectively record and monitor progress of all issues raised, providing feedback to the business users as required.

· Liaise with internal and external IT teams to resolve cross system issues.

· Ensure that best practices are applied to system support, upgrades, testing and procedures at all times.

· Manage cases, requests and enhancements using existing tools and processes.

· Ensure that solution and application support documentation is maintained to the highest quality and accuracy.

Requirements:

· Proactive, pragmatic problem solver with a strong bias for action.

· Be accountable and own issues through to resolution.

· Excellent communication and interpersonal skills, with the ability to engage in effective, direct communication across different levels of seniority with colleagues

globally (for example, trading desks and development team members).A positive, team-oriented mindset, and a passion for mentoring and sharing knowledge.

· Able to adapt skillset to varying tasks, demonstrate flexibility, and assimilate knowledge quickly.

· Domain knowledge in finance or energy business sector is preferred but not essential.

 

Technical Skills:

· Substantiated working experience working using Structured Query Language (SQL).

· Proven ability to troubleshoot scripts/applications in different languages such as .Net, C#, Python, VBA etc.

· Proven ability to understand business environment and processes.

· Proven ability to provide workaround resolutions, root cause analysis and major incident management.

· Fluent English language skills.

Qualifications:

· A Bachelor’s degree in Computer Science is preferred, or an equivalent combination of education and/or experience.

 

We’re different, and we like it that way!

Here at Trailstone, we value our differences. In fact, our success depends upon them.

Differences in backgrounds, identities and experiences lead to differing views of the world. Different world views lead to healthy differences in opinions. Different opinions are essential to creating a robust marketplace of ideas. And it is our ideas that will make Trailstone a market leader in energy innovation and disruption!

By our commitment to a diverse and inclusive workforce, Trailstone is creating value for our employees, our investors, and our communities.

So regardless of your gender, race, ethnicity, orientation, physical limitations, how you identify, how you pray, who you love, where you went to school, who you consider family, or how old you are… you can belong here!